Faq
FitX Help Center — Frequently Asked Questions
Account
Q: How do I create a FitX account?
A: You can create a FitX account via the mobile app. Simply download FitX from the App Store (iOS) or Google Play Store (Android), open the app, then provide an email address (or use Google/Apple sign-in), set a password, and complete the registration process.
Q: How do I log in if I forgot my password?
A: On the login screen, tap Forgot Password?. Enter your registered email address. You’ll receive a password reset link via email. Follow that link to create a new password. If you don’t receive it, check your spam/junk folder or ensure you entered the correct email.
Q: Can I change my email address linked to my FitX account?
A: Unfortunately you can’t change you mail address. If you have problems about your account, please reach us via [email protected].
Q: Can I change my password?
A: Yes. On the login screen, tap Forgot Password? and enter your registered email address. You’ll receive a password reset link via email. Follow that link to create a new password. If you don’t receive it, check your spam/junk folder or ensure you entered the correct email.
Payments & Subscriptions
Q: What subscription plans are available?
A: FitX offers several subscription tiers (e.g. monthly, quarterly, annual). Plan features may include full access to workouts, premium content, etc. Exact plan names and prices will depend on your country and platform.
Q: How do I subscribe through the app?
A: FitX is a subscription only platform. Therefore, you need to have premium subscription to reach our workout content. In order to do that, just follow the steps when you clicked a workout and start a premium plan.
Q: What payment methods are accepted?
A: Payments are processed via your device’s app store billing system (Google Play Billing or Apple In-App Purchases). Your available payment methods depend on what you have set up in your Google/Apple account (credit/debit card, digital wallet, etc.).
Q: Can I get a refund?
A: Refunds are handled by Google or Apple according to their store policies. Please contact them directly via your purchase history in Google Play or Apple’s App Store. We can assist if there are technical issues.
Q: How do I cancel my subscription?
A: If you subscribed via Google Play: open Google Play → My Subscriptions → Find FitX → Tap Cancel Subscription.
If via Apple App Store: open *Settings → [your name] → Subscriptions → Find FitX → Tap Cancel Subscription.
Your subscription remains active until the end of the current billing period.
App Usage & Features
Q: How do I track my progress?
A: FitX offers in-app tracking: you can mark workouts as complete, log weights or reps, see your workout history, and view summary stats (calories burned, workouts completed). These are available in Profile → Progress.
Privacy & Data
Q: What data does FitX collect?
A: We collect basic account information (email, username), device info, workout activity (what workouts you do, when), optionally health/fitness data if you connect with Apple Health / Google Fit, and usage analytics to improve the app.
Q: How is my data protected?
A: We use industry-standard security measures (encryption in transit & at rest, secure servers). Only authorized personnel can access sensitive data. We never share your personal data with third parties except as required to provide the service (e.g. payment processors) or by law.
Technical Support
Q: What do I do if the app crashes or isn’t working correctly?
A: Try the following steps:
Close the app completely and reopen.
Ensure your device’s OS is up to date.
Check for an updated version of FitX in the App Store / Google Play.
If still broken, uninstall and reinstall the app (your account data will be preserved).
If the issue persists, contact us via an email to [email protected] with device model, OS version, and a description or screenshot of the problem.
Account Deletion
Q: How do I permanently delete my FitX account on Android?
A:
Open FitX on your Android device.
Go to Settings → Account.
Tap Delete Account.
You will encounter a confirmation popup–this action is irreversible.
Upon confirmation, all your data (workouts, progress, preferences) will be permanently removed from our servers.
Q: How do I permanently delete my FitX account on iOS?
A:
Open FitX on your iPhone or iPad.
Navigate to Settings → Account.
Tap Delete Account.
You will encounter a confirmation popup–this action is irreversible.
Upon confirmation, all your data (workouts, progress, preferences) will be permanently removed from our servers.
Q: Will deleting my account also cancel my subscription?
A: Deleting your account does not automatically cancel your app store subscription. You should cancel your subscription separately via Google Play or Apple App Store to prevent future billing.